Responsible Gambling at Richard Casino

Playing safely at Richard Casino

Richard Casino operates under an international licence recognised in Costa Rica, Curacao and Tobique, and every account on the platform sits behind the same set of safer-gambling controls described on this page. These tools exist so that time spent on pokies, table games or live dealer tables stays within limits you choose, not limits imposed after the fact. This page is written to inform, not to promote play. It is for adults only, 18 years and over, and if gambling ever stops feeling like entertainment, Gambling Help Online is available free, 24/7, on 1800 858 858 or at gamblinghelponline.org.au.

What safer-gambling tools are for

Every control described below has one job: keeping the account holder, not the platform, in charge of how much money and how much time goes into play. Pokies and live tables are built to be engaging, and that engagement is exactly why boundaries set in advance matter more than boundaries set mid-session.

Deposit caps, loss caps, session timers and reality checks work as a set rather than a single switch. A deposit limit stops new funds going in past a chosen point. A loss limit stops the account from losing more than an agreed amount over a day, week or month, regardless of how many deposits were made. A time limit closes the session once a set number of hours has passed, and a reality check simply interrupts play with a summary of time and spend so far, without forcing a decision either way.

None of these tools cost anything to activate, none require a reason to be given, and none affect withdrawal of existing balances. They are configured from account settings and take effect from the point they are saved, so a limit set today does not retroactively apply to money already deposited this week. Anyone unsure which combination suits them can start conservatively and adjust later, understanding that increases to a limit are held for a cooling-off period before they apply, while decreases apply immediately.

Self-exclusion and how it works

Self-exclusion is the strongest tool on the list because it closes the account to new play entirely, rather than capping it. Where a limit slows spending, self-exclusion stops it, and it is the right choice when someone recognises that limits alone are not enough.

Requesting self-exclusion is done through account settings or by contacting support directly, and a duration is chosen at the point of request. Once submitted, the account is locked out of deposits, wagering and promotional contact for the entire period selected. Marketing emails and SMS stop going out as soon as the exclusion is confirmed, not after a delay.

During an active self-exclusion period, the account cannot be reopened early by the holder, even if they change their mind and contact support asking for it to be lifted. This is a deliberate safeguard: the point of self-exclusion is that the decision made while thinking clearly is protected from a later decision made in the moment. Any funds sitting in the account balance at the time exclusion begins remain withdrawable through the normal payment process, since self-exclusion blocks further play, not access to money already held.

Once the chosen period ends, the account does not reopen automatically. A short cooling-off step applies, giving the account holder a genuine pause before deciding whether to return at all. Anyone who feels they need a break longer than what they first selected can extend it before the original period lapses, simply by contacting support again.

Setting a limit step by step

Putting a deposit, loss or time limit in place takes only a few minutes from a logged-in account. The steps below cover the general path used across the different limit types.

1. Log in to your Richard Casino account and open the account or profile settings menu.
2. Select the responsible gambling or safer-play section, where deposit, loss and session controls are listed together.
3. Choose the limit type you want to set: deposit amount, loss amount, or maximum session time.
4. Pick the period the limit applies to, whether that is daily, weekly or monthly.
5. Enter the figure in AU$ (or the number of hours, for a time limit) and confirm.
6. Review the confirmation screen, which states exactly when the limit takes effect and when it can next be changed.
7. Contact support directly if you want a limit type not shown in the standard menu, such as a full account pause shorter than self-exclusion.

Lowering a limit or tightening it takes effect straight away. Raising a limit or removing it entirely only applies after a cooling-off period, which gives a moment of distance between the impulse to raise a cap and the cap actually lifting.

Safer-gambling tools at a glance

The table below sets out each tool available on Richard Casino, what it actually does day to day, and where to find the switch that turns it on.

Recognising the warning signs

Problem gambling rarely arrives as one dramatic moment. It tends to build gradually, through small changes in behaviour that are easy to explain away individually but form a clear pattern together.

• Chasing losses by depositing again straight after a losing session, hoping to win the money back quickly.
• Spending more time or money on pokies or table games than was planned before logging in.
• Feeling irritable, anxious or preoccupied when not playing, or thinking about the next session during work or family time.
• Borrowing money, using funds set aside for bills, or hiding the amount spent from family or a partner.
• Struggling to stop even after deciding to, or setting limits and then raising them repeatedly to keep playing.
• Using gambling as a way to cope with stress, boredom, loneliness or low mood rather than for entertainment.

Noticing one of these on its own does not mean there is a serious problem, but noticing several together, or noticing them repeatedly over weeks rather than once, is worth acting on. Acting early, through a limit or a conversation with someone trusted, is far easier than acting after the situation has grown. There is no shame in using the tools above at any stage, whether that is the first deposit or the fiftieth session.

Getting help locally

Support is free, confidential and available regardless of whether you play at Richard Casino, another site, or land-based venues. None of these services require you to prove anything or commit to stopping entirely before you can talk to someone.

Gambling Help Online runs a 24-hour phone line on 1800 858 858 and a website at gamblinghelponline.org.au, offering counselling by phone, webchat or online, along with self-assessment tools and information for family members affected by someone else's gambling.

Lifeline on 13 11 14 is available for broader crisis support at any hour, including situations where gambling has contributed to financial stress or mental health strain.

Speaking with a GP is another practical starting point, since doctors can refer to local financial counselling and mental health services that address the wider pressures gambling can create, not just the behaviour itself.

Family and friends noticing changes in a loved one can also contact Gambling Help Online for guidance on how to raise the subject and what support is available to them directly, separate from the person gambling.

Frequently asked questions

How quickly does a deposit limit take effect once I set it?

A lowered deposit limit applies immediately once confirmed in account settings. Any figure that raises an existing limit is held for a cooling-off period before it becomes active, which gives time to reconsider before the higher cap applies.

Can I reopen my account early if I change my mind about self-exclusion?

No. Once self-exclusion is active, the account stays locked for the full period originally selected, even if you contact support and ask for early reinstatement. This protects the original decision from being reversed in a moment of impulse.

Do responsible gambling tools cost anything to use?

No. Deposit limits, loss limits, session timers, reality checks and self-exclusion are all free features included with every Richard Casino account, accessible directly from account settings without any extra fee or subscription.

What happens to my balance if I self-exclude?

Self-exclusion blocks further deposits and play, not access to funds already in the account. Any existing balance remains withdrawable through the normal payment process while the exclusion period is active.

Where can I get confidential help if I think I'm gambling too much?

Gambling Help Online offers free, confidential support around the clock on 1800 858 858 and at gamblinghelponline.org.au, including phone counselling, webchat and resources for family members, regardless of where you play.